Refund policy

Return & Replacement Policy

Due to the perishable nature of flowers, we do not accept returns. However, your satisfaction is our priority and we’re here to make it right if something goes wrong.

Eligible for Free Replacement If:

  • The wrong product was delivered.

  • The arrangement was damaged upon arrival.

In such cases, please contact us within 3 hours of delivery with a photo and order reference. Our team will arrange a prompt replacement.

Contact Us

For any delivery concerns, replacement requests, or assistance, please reach out via:

Email: sales@flowerpoint.ae
WhatsApp/Phone: +971 56 404 1611
Working Hours: 9:00 AM – 6:00 PM, Monday to Saturday

Note: This policy is subject to seasonal updates and exceptions during peak occasions (e.g., Valentine’s Day, Mother’s Day, Eid).