Help Center

Everything you need in one place — answers, policies, delivery details and direct contact with the Flower Point team.

Quick Answers

Frequently Asked Questions — delivery times, payments, customisation, care and more.

Delivery & Shipping — same-day cutoffs, fees, time windows and emirate coverage.

Refunds & Replacements — our 3-hour replacement guarantee and how to raise an issue.

Delivery Coverage

All Dubai areas · Dubai Marina & JBR · Downtown & Business Bay · Abu Dhabi · Sharjah · Ajman

Care Guides

Making fresh flowers last in Dubai's climate · Orchid care · Preserved flowers guide — more in our blog.

Weddings, Events & Corporate

Wedding flowers · Corporate services · Subscriptions

Still Need Help?

WhatsApp / Phone: +971 56 404 1611 (9 AM–6 PM, Mon–Sat)
Email: sales@flowerpoint.ae
Or use the form on our Contact page — we respond within one business day. For urgent same-day order issues, WhatsApp is fastest.